Ordering Information

• Placing your order
• Payment options
• Taxes and Tax Exemptions
• Bulk Discounts
• International Ordering

Placing your order

1. Online

Use our secure shopping cart to place your order anytime. We guarantee the security and privacy of your information. For more details, read our privacy policy here.

2. Phone

Call a customer service representative Monday through Friday, Eastern, from 9 a.m. to 5 p.m.

• U.S. and Canada: 1-800-638-3775 (toll-free)
• Other International: 1-410-337-9580

3. Mail

Customer Service Department
Brookes Publishing
P.O. Box 10624
Baltimore, MD 21285-0624

4. Fax

Send a fax to the attention of Customer Service at 1-410-337-8539.

Payment options

1. Credit Cards

• VISA
• MasterCard
• Discover
• American Express

2. Purchase Orders (POs)

• For security reasons, we are unable to accept purchase order by phone or web. Please fax or mail your PO.
• You can attach the PO to a mailed or faxed order form; however an order form is not required.
• We reserve the right to add a 2% order processing fee when fulfilling any purchase order that requires additional processing. Additional processing includes but is not limited to: fulfilling purchase orders generated through a centralized state agency e-procurement system and other similar state agency ordering programs. The 2% fee is calculated based on the order subtotal after any applicable discounts and before taxes and shipping charges. Where applicable this fee will be reflected in your shipping and processing charges.
• First-time customers using POs may be subject to a credit review. You may be contacted prior to the processing of your order.

3. Checks and Money Orders

• Brookes accepts payment by check or money order for mail orders only.
• Make checks and money orders payable to Brookes Publishing Co.
• Payment must always be in U.S. dollars, and all checks must be drawn on a U.S. bank.
• Please add appropriate shipping and handling charges. See our complete list of shipping options and rates.

4. Wire Transfer

For international customers only. Payment by wire transfer must include all transaction and exchange fees, including those charged by the customer’s own financial institution and any intermediary financial institution employed by the customer’s original bank to complete the transfer. The funds deposited into our account must pay the invoice in full.

Taxes and Tax Exemptions

If you are located in the following states, your order (including shipping and handling where applicable) will be assessed sales tax in accordance with state and local rates as required: California, Indiana, Maryland, Pennsylvania, Texas, Washington, or Wisconsin.

If you are located in California, Indiana, Maryland, Pennsylvania, Texas, Washington, or Wisconsin and have a tax exemption number, please supply it when you place your order. (We include a field on our online order form for this purpose). You will also need to provide us with a copy of your exemption certificate, which we will retain for our records. We will be unable to process your order until we receive a copy of your tax exemption certification, so please fax it to 1-410-337-8539 immediately after placing your order. Please be sure to reference your web order confirmation number.

Canada

As required by Canada, all orders shipped to Canada will be charged the applicable Goods and Services Tax (GST) rate on the total order cost (including shipping and handling).

Bulk Discounts

Brookes offers bulk discounts on our products. A small number of our titles may be discount restricted and will not be covered under this advertised discount schedule. If applicable, your bulk discount will be automatically applied at checkout. If a single order is broken into multiple shipments, each individual shipment will receive the bulk discount that is applicable, not a bulk discount based on the quantity of the entire order.

International Ordering

Exclusive Distributors

Africa, Asia, Europe, and the Middle East

(See the full list of countries served through Eurospan.)

Eurospan
Gray’s Inn House
127 Clerkenwell Road
London, EC1R 5DB, UK

Individual Orders & Enquiries:
www.eurospanbookstore.com/brookes
Email: direct.orders@marston.co.uk
Tel: +44 (0)1235 465577

Trade Orders & Enquiries:
Email: trade.orders@marston.co.uk
Tel: +44 (0)1235 465576

Discounts and special offers appearing on this website are not honored by Eurospan.

Australia, New Zealand, Fiji, Papua New Guinea, Tonga, Soloman Islands, and Cook Islands

Woodslane Pty Ltd
10 Apollo Street
Warriewood NSW 2102
AUSTRALIA
Email: info@woodslane.com.au

Phone: 61-2-8445-2300
Fax: 612 9997 5850

Discounts and special offers appearing on this website are not honored by Woodslane.

Other parts of the world not included above

International shipping information is available below. For additional assistance please contact our Customer Service Department:

Brookes Publishing
Customer Service Department
P.O. Box 10624
Baltimore, MD 21285-0624
U.S.A.

Phone: 1-410-337-9580, option 2, ext. 3
Fax: 1-410-337-8539

Eastern Daylight Time (March to November)
Monday–Friday, 9:00 a.m.–5:00 p.m.
(13:00–21:00 Greenwich Mean Time)

Eastern Standard Time (November to March)
Monday–Friday, 9:00 a.m.–5:00 p.m.
(14:00–22:00 Greenwich Mean Time)

Customer Support Center