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Ordering Information

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Purchasing Information


Placing your order

1. Online

Use our secure shopping cart to place your order anytime. We guarantee the security and privacy of your information. For more details, read our privacy policy here.

2. Phone

Call a customer service representative Monday through Friday, Eastern, from 9 a.m. to 5 p.m.

  • U.S. and Canada: 1-800-638-3775 (toll-free)
  • Other International: 1-410-337-9580

3. Mail

Customer Service Department
Brookes Publishing
P.O. Box 10624
Baltimore, MD 21285-0624

4. Fax

Send a fax to the attention of Customer Service at 1-410-337-8539.


Payment options

1. Credit Cards

  • VISA
  • MasterCard
  • Discover
  • American Express

2. Purchase Orders (POs)

  • For security reasons, we are unable to accept purchase order by phone or web. Please fax or mail your PO.
  • You can attach the PO to a mailed or faxed order form; however an order form is not required.
  • We reserve the right to add a 2% order processing fee when fulfilling any purchase order that requires additional processing. Additional processing includes but is not limited to: fulfilling purchase orders generated through a centralized state agency e-procurement system and other similar state agency ordering programs. The 2% fee is calculated based on the order subtotal after any applicable discounts and before taxes and shipping charges. Where applicable this fee will be reflected in your shipping and processing charges.
  • First-time customers using POs may be subject to a credit review. You may be contacted prior to the processing of your order.

3. Checks and Money Orders

  • Brookes accepts payment by check or money order for mail orders only.
  • Make checks and money orders payable to Brookes Publishing Co.
  • Payment must always be in U.S. dollars, and all checks must be drawn on a U.S. bank.
  • Please add appropriate shipping and handling charges. See our complete list of shipping options and rates.

4. Wire Transfer

For international customers only. Payment by wire transfer must include all transaction and exchange fees, including those charged by the customer’s own financial institution and any intermediary financial institution employed by the customer’s original bank to complete the transfer. The funds deposited into our account must pay the invoice in full.


Taxes and Tax Exemptions

If you are located in Indiana, Maryland, Pennsylvania, Texas, Washington, or Wisconsin and have a tax exemption number, please supply it when you place your order. (We include a field on our online order form for this purpose). You will also need to provide us with a copy of your exemption certificate, which we will retain for our records. We will be unable to process your order until we receive a copy of your tax exemption certification, so please fax it to 1-410-337-8539 immediately after placing your order. Please be sure to reference your web order confirmation number.

Indiana

As required by Indiana State law, all orders shipped to the state of Indiana will be charged a 7% sales tax on the total order cost (including shipping and handling).

Maryland

As required by Maryland State law, all orders shipped to the state of Maryland will be charged a 6% sales tax on the total order cost (including shipping and handling).

Pennsylvania

As required by Pennsylvania State law, all orders shipped to the state of Pennsylvania will be charged the state rate of 6% plus the local rate on the total order cost (including shipping and handling). The local rate varies based on location code and only applies to Allegheny and Philadelphia counties. Please reference the Pennsylvania Department of Revenue website to determine your local rate and combined sales tax rate.

Texas

As required by Texas State law, all orders shipped to the state of Texas will be charged the state rate of 6.25% plus the local rate on the total order cost (including shipping and handling). The local rate varies based on address and will not exceed 8.25%. Please reference the Texas State Government website to determine your local rate and combined sales tax rate.

Washington

As required by Washington State law, all orders shipped to the state of Washington will be charged the state rate of 6.5% plus the local rate on the total order cost (including shipping and handling). The local rate varies based on location code. Please reference the Washington State Department of Revenue sales and use tax rates chart to determine your local rate and combined sales tax rate.

Wisconsin

As required by Wisconsin State law, all orders shipped to the state of Wisconsin will be charged the state rate of 5.00% plus the local rate on the total order cost (including shipping and handling). The local rate varies based on address and will not exceed 5.6%. Please reference the Wisconsin State Government website to determine your local rate and combined sales tax rate.

Canada

As required by Canada, all orders shipped to Canada will be charged the Goods and Services Tax (GST) rate of 5% on the total order cost (including shipping and handling).


Bulk Discounts

Brookes offers bulk discounts on our products. A small number of our titles may be discount restricted and will not be covered under this advertised discount schedule. If applicable, your bulk discount will be automatically applied at checkout. If a single order is broken into multiple shipments, each individual shipment will receive the bulk discount that is applicable, not a bulk discount based on the quantity of the entire order.

Bulk Discounts
6-10 copies 5% off
11-20 copies 10%off
21-50 copies 15%off
51-100 copies 20%off
101+ copies 25%off

International Ordering

Exclusive Distributors

Africa, Asia, Europe, and the Middle East

(See the full list of countries served through Eurospan.)

Eurospan
Gray’s Inn House
127 Clerkenwell Road
London, EC1R 5DB, UK

Contact Eurospan from within the UK:
Tel: 0845 474 4572
Email: info@eurospanbookstore.com

Contact Eurospan from outside of the UK:
Tel: +44 (0)20 3286 2420
Email: info@eurospanbookstore.com

Discounts and special offers appearing on this website are not honored by Eurospan.

Australia, New Zealand, Fiji, Papua New Guinea, Tonga, Soloman Islands, and Cook Islands

Woodslane Pty Ltd
10 Apollo Street
Warriewood NSW 2102
AUSTRALIA
Email: info@woodslane.com.au

Phone: 61-2-8445-2300
Fax: 612 9997 5850

Discounts and special offers appearing on this website are not honored by Footprint.

 

Other parts of the world not included above

International shipping information is available below. For additional assistance please contact our Customer Service Department:

Brookes Publishing
Customer Service Department
P.O. Box 10624
Baltimore, MD 21285-0624
U.S.A.

Phone: 1-410-337-9580, option 2, ext. 3
Fax: 1-410-337-8539

Eastern Daylight Time (March to November)
Monday–Friday, 9:00 a.m.–5:00 p.m.
(13:00–21:00 Greenwich Mean Time)

Eastern Standard Time (November to March)
Monday–Friday, 9:00 a.m.–5:00 p.m.
(14:00–22:00 Greenwich Mean Time)

Customer Support Center