Careers

The successful candidate will be a resourceful self-starter who enjoys intellectual challenge. Reporting to a Managing Editor, the ACS Assistant will be responsible for facilitating the successful acquisition, tracking, and preparation of projects for publication. The successful candidate will:

• Assist and support author and project management
• Draft correspondence, agreements, contracts, and other documentation for varied business associates
• Coordinate the external review of product proposals and product content
• Enter and maintain project status information in project tracking system; drafting various project reports and documents
• Prepare for and attend interdepartmental process meetings
• Support editors in preparing for conference travel, author meetings, and other acquisitions opportunities
• Field author and prospective author inquiries
• Conduct continual market and competition research; analyze trends in assigned list areas
• Represent company at local, statewide, and national conferences as assigned

This position requires:

• Bachelor’s degree
• At least 1-3 years relevant experience and/or mix of experience and education
• Intermediate proficiency in computer operation and Microsoft Suite programs
• Excellent communication, editing, and writing skills
• Excellent organizational, time-management, and research skills
• Excellent attention to detail
• Strong process-building and multi-tasking abilities
• Professional demeanor and cooperative approach to work in an office environment

The Customer Service Specialist will facilitate the successful and timely resolution to customer inquiries and needs, as well as accurately and efficiently process orders for timely fulfillment. The successful candidate will be responsible for:

• Accurately entering and processing phone, mail, website, and fax orders for various products and service.
• Providing professional, courteous, and informative customer service to inbound callers
• Gathering and entering complete and accurate customer and account information into order fulfillment system(s).
• Entering product data into various databases.
• Identifying, promoting, and offering related books, products, and services to customers
• Maintaining a high level of product knowledge.

This position requires:

• 2 years relevant experience; order entry and/or call center experience preferred
• Keen attention to detail and accuracy
• Excellent organizational and time-management skills
• Excellent phone manner and communication skills
• Proficiency in Microsoft Office Professional suite

The successful candidate will be a creative, outgoing self-starter and a proactive team player who will serve on the working team charged with developing and managing our bestselling print- and web-based data-management systems. The Implementation Specialist will be responsible for:

• Developing and delivering effective interactive product training sessions and webinars
• Creating and developing effective instructional content to support users
• Providing accurate and timely set up and maintenance of on-line product subscription accounts
• Partnering with vendors and external technical support providers, to ensure effective and efficient support; document and escalate (as needed) technical support issues
• Establishing relationships with key customers to assist with market research and product beta testing
• Working with product marketing team to define and implement customer communications strategy, establishing and maintaining web community and network for products

The position requires:

• Bachelor’s Degree
• at least 1 year of experience in a product training, product marketing, or publishing-related position
• Intermediate proficiency in computer operation and the Microsoft Suite programs
• Experience using web-based applications and/or databases
• Excellent telephone presentation skills with demonstrated ability to disseminate technical, educational, and regulatory information
• Excellent writing and content creation skill
• Excellent time-management, organizational, communication, and problem–solving skills
• Knowledge of the education or early childhood education marketplace is a plus

The Professional Development Assistant will be an organized and outgoing quick learner. Reporting to the Sr. Professional Development Manager, the incumbent will:

• Track, vet, and prepare for processing all customer requests for professional development programs
• Track and facilitate the timely completion of contracts and legal documentation professional development programs
• Maintain detailed documentation and spreadsheets for professional development programs
• Conduct monthly audit to ensure all seminars are logged with correct and accurate information
• Prepare, customize and ensure the timely and cost-effective printing and delivery of professional development materials
• Oversee and facilitate the timely delivery of all professional development program instructions and materials to customers and sites
• Coordinate invitations and logistics for professional development programs
• Manage processes for the timely delivery of accurate invoices to customers; collaborate closely with Customer Service
• Prepare and deliver thank you emails and Certificates of Completion to attendees
• Administrate the tracking and analysis of survey results; share with stakeholders as directed
• Process check requests and other documentation for submission and processing
• Support stakeholders in their preparations for seminars and other professional development offerings
• Assist in departmental maintenance of various databases and internal records by updating and maintaining departmental databases and generating reports

This position requires:

• Relevant bachelor’s degree or 1−3 years of experience in a professional office environment; expertise in professional development, the education field, scholarly publishing, or related environment preferable
• Demonstrated proficiency in multi-task management and keen attention to detail
• Advanced verbal and written communication skills
• Intermediate proficiency in Microsoft suite of programs including Outlook and calendaring functions
• Excellent time-management, organizational, and process-building skills
• Excellent communication and problem-solving skills
• Professional demeanor and cooperative approach to work in office environment