RETURNS:
Returns* for credit must be made within six (6) months of the original invoice date. All returns must be accompanied by a copy of the original invoice and your Order RMA Chargeback paperwork. Return Authorization is not required.
All books returned for credit must be postpaid and delivered to our Distribution Center:
Maple Logistics Solutions
Brookes Returns Dept.
I-83 Industrial Park
60 Grumbacher Road
York, PA 17406-8420
All returns must be received in new, unmarked, undamaged, re-salable condition. Any returns received damaged will be destroyed and a 50% penalty will be assessed.
*Resellers do NOT have return privileges for forms, CDs, DVDs, or USBs.
CLAIMS:
Return/Credit Authorization for damages/defects is required. Items(s) you receive damaged or defective must be reported and returned within thirty (30) days of invoice date to ensure credit. Please report claims to Claims Dept via email: finance@brookespublishing.com