FAQs: Job Opportunities | Brookes Publishing

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Internships at Brookes

Brookes offers full- and part-time internships throughout the year to college students who would like to learn about the editorial and/or marketing aspects of publishing. Interested students should consult their college's or university's internship requirements and mail or fax a resume and cover letter describing their interests and career aspirations.

How to Apply

Brookes Publishing has the following job opportunities available. If you are interested in being considered for any of the listed positions, please send, fax, or e-mail your resume and cover letter to the HR Department, Brookes Publishing, P.O. Box 10624, Baltimore, MD 21285-0624, fax number (410) 337-8539. Please—NO TELEPHONE CALLS.

All positions are located in the company's main office in Towson, Maryland. Only those under consideration will receive a response. Brookes Publishing is an equal opportunity employer.

Job Postings

Date Posted: 1/5/07

Position: Sales & Customer Service Specialist

Department: Sales

Description: Brookes Publishing, is looking for a full-time Sales & Customer Service Specialist to join our call center. The successful candidate will be responsible for:

Providing professional, courteous, and informative customer service to our inbound callers and other customers.
Gathering complete and accurate customer and account information for the customer database.
Identifying, promoting and offering related books and other products to customers.
Maintaining a high level of product knowledge.
Accurately entering and processing phone, mail, website, and fax orders.
Collaborating with other Specialists and other Sales staff to create and implement full sales initiatives and programs.
Achieving departmental and divisional goals as they relate to the overall health and direction of the company.

This position requires an associate’s degree, or equivalent in-house sales experience. The ideal candidate will possess excellent organizational and time-management skills, and have previous call center and order entry experience. Excellent phone manner and communication skills and attention to detail are a must. Must be proficient in Microsoft Office Professional suite programs.

Send Us Your Résumé

Don't see a job opening that matches your skills? If you think you would be a good fit with our company, we invite you to submit your résumé and other information in accordance with the How to Apply instructions above. Our HR department holds on to résumés for one calendar year after application and is continually considering applicants for new openings.